Yamaha Motor Insurance

Call 0800 664 678 for a Quote Today

We are motorcycle and marine specialists and we understand how important your Yamaha powered Bike and Boat are to you and that is why we have motorcycle and marine insurance products that offer you a range of benefits not available anywhere else.

 

Yamaha Motor Insurance enables you to benefit from the complete range of protection available under the Yamaha umbrella. Offering you peace of mind cover, YMI is the ultimate in motorcycle and pleasure craft protection at competitive rates.

  • Payments & Renewals

    Thank you for insuring with YMI.
    To make payments and renewals easy we have a few different options available.

    To make amendments including monthly or yearly payment frequency, please call 0800 664 678

    Pay by Phone
    To pay via our automated credit card payment system, call 0800 664 678
    Please Note: Have your Credit Card details and Policy on hand when you call.

    Mail
    Yamaha Motor Insurance New Zealand Limited.                                                     
    Private Bag 94412
    Botany, Auckland 2163

    To help with your Renewal please;

    1. Check Details
    Please check that Your details contained in the attached Policy Invitation are correct and appropriate for Your needs. Your current Product Disclosure Statement (PDS) will continue to apply if You renew. If any of Your details are not correct please contact  Us on 0800 664 678  or email customerservice@yminz.co.nz.

     

    2. Review Your Disclosure Obligations
    Refer to the PDS for details of the duty. If there are any changes or new matters to be disclosed, please contact us on 0800 664 678 or email customerservice@yminz.co.nz.

  • Need to make a claim

    Don’t stress, we are here to make your claim as easy as possible for you. 

    Please download one of our Claim Forms, complete and send back to claims@yminz.co.nz or call our friendly claims consultants on 0800 664 678.

    One of our consultants will be in touch within the next 48 hours to discuss the process with you.

  • Contact Yamaha Motor Insurance

    Contact us or Call 0800 664 678 for a quote today or email customerservice@yminz.co.nz.

     

    For insurance claims, please call 0800 664 678 or email your claims form to claims@yminz.co.nz 

    Hours of operation
    Monday to Friday (Exception Public Holidays)  
    8.00 am to 5.00 pm

    Yamaha Motor Insurance New Zealand Pty. Ltd.                                                       
    58 Lady Ruby Drive, East Tamaki, Auckland 2013
    Private Bag 94412, Botany, Auckland 2163

  • Complaints

    Complaints Handling and Dispute Resolution Process
    If you have a complaint about any aspects of our products and services, please contact us first on 0800 664 678 so that we can resolve your concerns. Once we are aware of your concern our staff will take the appropriate steps to address your concerns immediately. 
    If the staff member is not able to resolve this with you, the matter will be escalated to a higher level to the relevant manager. You may request this escalation at any time by calling or writing to us. The manager will investigate the issue and take all reasonable steps to resolve the matter with you or your authorised representative.

    Escalating your complaint
    Should you feel that your complaint has not been properly handled or you are not satisfied with the result, you may request an independent review of your dispute by writing to:
    Dispute Resolution Officer
    Yamaha Motor Insurance New Zealand Limited.
    Private Bag 94412
    Botany, Auckland 2163
    Email: complaints@yminz.co.nz

    External Dispute Resolution Scheme
    If you feel we have not fairly resolved your complaint you can refer the matter to an external dispute resolution service. Yamaha Motor Insurance New Zealand Limited is a member of the Financial Services Complaints Ltd (FSCL). This independent body is approved by the Ministry of Consumer Affairs. Complaints to FSCL need to meet certain criteria.

    The contact details for the Financial Services Complaints Ltd are:
    Financial Services Complaints Ltd 
    PO Box 5967
    Lambton Quay
    Wellington 6145 
    Phone: (Call Free) 0800 347 257 or (Wellington) (04) 472 FSCL (4723725)
    Fax: (04) 472 3728
    Web site: www.fscl.org.nz

  • Disclaimer

    From 1 June 2018, Yamaha Motorcycle Insurance (Comprehensive, Third Party, Fire, Theft and Transit), and Yamaha Marine Insurance (Trailer, Boat and Personal Watercraft) are underwritten by certain underwriters at Lloyd’s of London (Lloyd’s) acting through its agent Yamaha Motor Insurance New Zealand Ltd (YMI). NZBN 9429045857638, FSP 556706.Telephone: 0800 664 678 or Email customerservice@yminz.co.nz. Please read the Policy Document /Product Disclosure Statements (PDS).  

    Yamaha Motorcycle Road Insurance, Yamaha Marine Insurance and Yamaha Marine Water Vehicle Insurance issued prior to 1 June 2018 (Product Disclosure Statements) are underwritten by AIG Insurance New Zealand Limited (AIG) acting through its agent Nautilus Marine Underwriting Agency Limited trading as NM Insurance (company number 3032800, FSP 388326) PO Box 105647 Auckland City Post Shop, Auckland 1010.

    Important Information: Any advice provided is of a general nature only and does not take into account your particular objectives, financial situations or needs.  Please read the Policy Document/Product Disclosure Statements (PDS)  before you make any decisions regarding the YMI product. You need to read all of the information provided by us on the insurance to properly understand the cover provided. If you have any queries that are not covered in the PDS, please contact YMI or your local Yamaha dealer.

    Terms, conditions, limits and exclusions apply. Yamaha Motor Insurance New Zealand Limited is the administrator of this insurance as Coverholder for Lloyd’s. Yamaha Motor Insurance has been given binding authority by Lloyd’s which allows it to enter this policy and handle and settle claims for it, subject to the terms of the binder authority. In dealing with this policy Yamaha Motor Insurance New Zealand acts for Lloyd’s and not You. YMI’s FSP authorises it to provide these services.  YMI’s contact details are:  Yamaha Motor Insurance New Zealand Ltd.  Locked Bag 94412, Botany Auckland, NZ 2163 Telephone: 0800 664 678 or Email customerservice@yminz.co.nz